Core Account Terms

Status: Counsel-approved production version.

Operator / contracting entity: UAB Skillaxis, trading as InquOS

Company code: 307395574

Registered office: Architektų g. 56-101, LT-04111 Vilnius, Lithuania

Legal and support contact: support@sufoniq.com

Privacy contact: privacy@sufoniq.com

Effective date

1 August 2026. These Core InquOS Account Terms (“Core Terms”) form a binding agreement between UAB Skillaxis, trading as InquOS (“InquOS”, “we”, “us”), and the natural person accepting them for their own account (“you”). Where an authorized representative accepts for an organization, “Customer” means that organization and “you” also refers to the accepting representative where the context concerns their own statements or conduct. The applicable Role Schedule, Acceptable Use and Platform Integrity Policy, and any expressly incorporated product terms form part of this agreement.

D1. Eligibility and authority

A Direct Job Seeker must be at least 18 years old and legally capable of entering this agreement. InquOS is not presently designed for children unless a separately approved product and safeguards expressly state otherwise.

A person accepting for an organization represents that they are authorized to bind that organization. An invited team member does not bind the organization merely by joining a workspace; their access is governed by the Authorized User Terms.

You must use the identity, persona and organization relationship approved for the account. You may not obtain additional privileges by changing request data, sharing credentials, misrepresenting authority or circumventing review controls.

D2. The InquOS service

InquOS is a guided mobility, evidence, matching, workflow and collaboration platform. Depending on the approved role and enabled features, it may help users structure information, identify possible pathways, manage evidence, compare opportunities, receive recommendations, communicate, coordinate services and obtain human review.

The available service is the service actually displayed for the approved account, not every feature described in marketing, demonstrations, roadmaps or documentation. Beta, pilot and preview features may have additional notices and may change or be withdrawn.

D3. Important service boundaries

InquOS is not a government authority and cannot issue a visa, residence permit, work authorization, licence, qualification, admission, job offer or employment decision.

InquOS is not an employer, recruitment agency, educational institution, law firm, immigration authority or regulated adviser merely because a user, opportunity, route or provider appears on the platform.

Legal, immigration, tax, financial, medical and other regulated advice is provided only where a separately identified, appropriately qualified professional expressly undertakes that service under separate terms.

An output may express uncertainty, identify missing evidence or require professional or operator review. No output guarantees eligibility, approval, hiring, admission, sponsorship, salary, processing time or commercial success.

D4. Account creation, review and roles

Account creation may involve contact verification, onboarding, evidence collection, organization checks, deliberate submission and administrative review. InquOS may request corrections or additional evidence before approving a role.

Approval grants only the role-specific access configured at that time. It is not an endorsement, certification, legal conclusion, employment offer or confirmation that every claim or document has been independently verified.

InquOS may reject or restrict an account where information is incomplete, materially inconsistent, unverifiable, misleading, outside product scope, unlawful, unsafe or contrary to these Terms. Ordinary adverse decisions should identify the status and review route unless disclosure would create a security, fraud-prevention, legal or third-party confidentiality risk.

D5. Account security and access

Keep credentials confidential, use only your personal account and promptly report suspected compromise. Organization access must use separately invited accounts rather than shared credentials.

InquOS may require password changes, multifactor authentication, session termination, re-verification or temporary access limits where risk reasonably justifies the measure. You are responsible for activity caused by your failure to protect credentials, subject to mandatory law.

D6. Information, evidence and corrections

Information and documents you provide must be accurate, current, complete in all material respects, lawfully obtained and submitted under appropriate authority. You must correct a material inaccuracy or change without unreasonable delay.

Do not submit forged, altered, fabricated, stolen, impersonated or materially misleading evidence. A missing fact is not automatically misconduct, but deliberate concealment of a material fact may be.

You may request correction of factual information and, where available, explain why an automated or human inference is wrong. InquOS may preserve prior versions and audit records where necessary for security, disputes, compliance or system integrity.

D7. User content and licence

You retain ownership of content you provide. You grant InquOS a limited, non-exclusive, worldwide licence to host, copy, structure, transform, display, transmit and otherwise process that content only as reasonably necessary to provide, secure, audit, support and improve the contracted service as described in the Privacy Notice and applicable commercial terms.

You confirm that you have the rights, notices, permissions and lawful basis required to provide content concerning another person or organization. Business users must not upload candidate, employee, customer or student data merely because it was publicly available.

D8. Automated tools, AI and human review

InquOS may use automated and AI-supported tools to parse documents, classify facts, identify conflicts, generate explanations, rank or recommend options, detect suspicious activity and support human workflows. The AI & Automated Systems Notice explains the relevant feature, inputs, principal purpose, limitations, user controls and review route.

InquOS does not itself make a legally binding government, employment, admission or professional-licensing decision. A user responsible for such a decision must apply independent judgment and any legally required human oversight. Users must not treat an InquOS score or recommendation as the sole basis for a significant decision about a person.

Where a result materially affects platform access or a significant workflow, InquOS will provide an appropriate correction or human-review route, subject to lawful security and fraud-prevention limits.

D9. Ranking, recommendations and activity status

Jobs, candidates, providers, pathways or other items may be ordered or recommended using criteria described in the Ranking, Matching and Recommendation Transparency Notice. Position is not a guarantee of quality, legal feasibility, selection or outcome.

InquOS may identify, pause or reduce the visibility of stale, unconfirmed or closed opportunities and may identify a candidate as unavailable or withdrawn. These integrity measures are intended to reduce phantom listings and low-intent activity, not to promise that every visible opportunity or user is active.

D10. Privacy and data protection

The Privacy Notice explains how InquOS processes personal data. Acceptance of these Terms is not blanket consent to processing. Optional marketing or other consent-based processing must be requested separately and must be as easy to withdraw as to give.

For business-to-business data sharing, each party may act as an independent controller for purposes it determines. If InquOS processes personal data solely on documented instructions of a Customer, the parties must enter or incorporate an appropriate Data Processing Addendum before that processing begins.

D11. Fees and paid services

Creating an account, accepting these Terms or submitting an account for review does not by itself create a payment obligation.

Before purchase, a paid service must identify the provider, price, taxes, scope, term, renewal, cancellation, withdrawal rights, material exclusions and relevant third-party charges. The user must separately accept those commercial terms.

InquOS does not charge a Direct Job Seeker merely to be considered or selected for a job. Optional administrative, verification, education, legal, relocation or other services must be clearly separated from recruitment and cannot guarantee an outcome.

Business subscriptions, commissions and service fees belong in an order form or separate commercial agreement.

D12. Third parties and separate contracts

Employers, recruiters, agencies, education providers, service providers, public authorities, payment providers and professional advisers are independent parties unless expressly stated otherwise. Their acts, decisions, service quality, timing and legal compliance remain their responsibility.

InquOS may facilitate discovery, communication, evidence transfer or workflow coordination without becoming the third party’s employer, agent, fiduciary, sponsor, guarantor or professional adviser. A user may be required to enter separate terms directly with the third party.

D13. Communications and electronic records

You agree to receive service, security, legal and account communications electronically through the platform or the verified contact details associated with the account. Marketing communications require a separate lawful basis and control.

You are responsible for keeping contact details current. Electronic acceptance records, notices and account messages may be retained and produced as evidence subject to applicable law.

D14. Intellectual property and platform restrictions

InquOS and its licensors own the platform software, protected databases, designs, documentation, workflows, branding and aggregated or de-identified materials created in accordance with the Privacy Notice, excluding user-owned content.

These Terms grant a limited, revocable, non-transferable right to use the platform for the approved role and lawful purpose. You may not copy, sell, sublicense, reverse engineer, scrape, systematically extract, publish benchmarks without permission or create a competing dataset or service from protected materials, except where mandatory law permits and cannot be waived.

D15. Confidentiality

Business users and Authorized Users must protect non-public candidate, employer, commercial, security and platform information and use it only for the approved purpose. Appropriate access controls and need-to-know limits must be applied.

Confidentiality does not cover information lawfully public, independently developed, already known without restriction or lawfully received from another source. Disclosure required by law is permitted after notice where lawful and practicable.

D16. Verification, monitoring and cooperation

InquOS may conduct proportionate checks of identity, organization legitimacy, credentials, evidence, opportunity activity, suspicious conduct, access logs and compliance. Monitoring is limited by the Privacy Notice, confidentiality, applicable law and the principle of data minimization.

You must reasonably cooperate with a lawful investigation and preserve relevant information after receiving a valid preservation request. This clause does not require waiver of legal privilege or disclosure prohibited by law.

D17. Service availability and changes

InquOS may modify, suspend or discontinue features to improve safety, accuracy or accessibility, comply with law, address technical limits or change the product. Material reductions to a paid service are handled under the order form and mandatory law.

InquOS does not promise uninterrupted or error-free availability, but will use reasonable care appropriate to the service and provide any service commitments expressly stated in an order form.

D18. Suspension and restrictions

InquOS may restrict or suspend access where reasonably necessary to investigate fraud, protect users or data, comply with law, preserve evidence, prevent security harm, address non-payment under a commercial agreement or enforce these Terms.

Except in urgent, unlawful, security-sensitive or evidence-preservation cases, InquOS should provide the principal reason and a reasonable opportunity to respond or correct the issue. Measures should be proportionate to severity, repetition, intent, cooperation, risk and harm.

D19. Termination and account closure

InquOS may terminate for a material or repeated breach, fraudulent evidence, unlawful exploitation, serious data misuse, security attack, non-payment under commercial terms or prolonged inactivity under the retention policy.

You may stop using the service and request closure, subject to legal retention, pending disputes, security and legitimate record-keeping requirements. Organization administrators may remove an Authorized User from a workspace, but may not erase records that InquOS or the Customer must lawfully retain.

D20. Consequences of termination

Access rights end. Clauses concerning ownership, confidentiality, data protection, payment, liability, indemnity, disputes, enforcement and records survive where their purpose requires it. Data is deleted, retained, returned or restricted according to the Privacy Notice, Data Processing Addendum, applicable law and legitimate dispute or security needs.

D21. Service limits and disclaimers

To the maximum extent permitted by law, InquOS is not responsible for independent decisions by governments, employers, recruiters, schools, service providers or other users; changes in law or official practice after information was produced; user-supplied inaccuracies; or losses caused by disregarding a clear warning that information is uncertain, stale, incomplete or requires professional review.

Nothing in these Terms excludes a right, remedy, standard of care or liability that cannot lawfully be excluded.

D22. Consumer rights

For a Direct Job Seeker or any other consumer, these Terms do not exclude mandatory consumer rights. Any ambiguity or limitation is interpreted as required by applicable consumer law.

Where a consumer purchases a service, the checkout terms must provide the legally required pre-contract information, confirmation, cancellation and withdrawal rights. Performance during a withdrawal period may begin only under the legally required conditions.

D23. Business liability

For business Customers, subject to liability that cannot lawfully be excluded, neither party is liable for indirect or consequential loss, lost profit, lost opportunity, reputational loss or loss caused by an independent third-party decision.

These standard Terms do not set an arbitrary fixed monetary cap. Any aggregate financial cap applying to a paid subscription, professional service, enterprise workflow or other commercial product must be stated in the applicable order form or separate commercial agreement. Where no separate cap has been agreed, liability will be determined under applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Each party must take reasonable steps to reduce avoidable loss.

D24. Business indemnity

A business Customer will defend and indemnify InquOS against third-party claims, regulatory demands and reasonable losses caused by the Customer’s unlawful job, service, course or recruitment activity; lack of authority; unlawful discrimination; worker-paid recruitment fees; misuse of personal data; infringing content; or material breach of its Role Schedule.

InquOS must give prompt notice, allow reasonable control of the defence, cooperate at the Customer’s cost and not agree a settlement imposing an admission or non-monetary duty on the Customer without consent. The indemnity does not apply to the extent the claim was caused by InquOS.

D25. Breach remedies and no private fines

InquOS may use proportionate remedies including warning, correction request, reduced visibility, restricted access, evidence preservation, suspension, termination, recovery of agreed unpaid charges, actual damages, injunctive relief, legally recoverable costs and applicable B2B indemnities. Suspected fraud, forgery, trafficking, bribery, cybercrime or other unlawful conduct may be reported where lawful.

These standard Terms do not impose an automatic monetary fine. Any business-specific contractual penalty must be separately agreed in writing, define the breach precisely, protect a legitimate interest, be proportionate and remain subject to applicable law and judicial control.

D26. Complaints and review

Users may submit complaints, corrections, access-review requests or challenges to material account decisions through support@sufoniq.com. InquOS will acknowledge the request and provide a reasoned response within the published service level, subject to security, confidentiality, legal and third-party rights.

The Platform Governance Notice explains any additional notice-and-action, appeal, mediation or regulatory procedures that apply to intermediary or marketplace functions. Internal review does not remove any statutory remedy.

D27. Governing law and courts

These Terms are governed by Lithuanian law.

For a consumer, this choice does not remove mandatory protection of the law that would otherwise apply in the consumer’s country of habitual residence. A consumer retains the jurisdiction rights provided by applicable law, including the right to bring proceedings in the courts of the consumer’s domicile where applicable.

For a business Customer, the courts of Vilnius, Lithuania have exclusive jurisdiction unless a signed commercial agreement provides another lawful dispute mechanism.

D28. Changes to these Terms

InquOS may update the contract system for legal, security, product or commercial reasons. Material changes require clear notice and renewed acceptance where required. Changes do not retroactively create liability for conduct occurring before they took effect.

Where law requires advance notice or a statement of reasons for a covered business user, InquOS will apply the applicable statutory procedure rather than relying solely on this general clause.

D29. General terms

If a provision is invalid or unenforceable, the remaining provisions continue and the invalid provision is interpreted or replaced only to the minimum lawful extent. Delay in enforcing a right is not a waiver.

You may not assign the agreement without consent. InquOS may assign it as part of a lawful merger, restructuring, financing or transfer of the relevant business, with required notice and without reducing mandatory rights.

The Core Terms, applicable Role Schedule, incorporated policies and any signed order form form the complete agreement for their subjects. A Role Schedule prevails for a role-specific conflict. An order form prevails only for the subject it expressly changes.