Platform Governance, Reporting and Appeals Notice Version: 0.2 Version ID: platform-governance-notice:en:v0.2 Status: draft Effective date: Not set Content hash: 2f89e7cbac206886d4cfc02ccf55071002597e69a25d120592dd657e5ca84d66 Operator / contracting entity: UAB Skillaxis, trading as InquOS Company code: 307395574 Registered office: Architektų g. 56-101, LT-04111 Vilnius, Lithuania Legal and support: support@sufoniq.com Privacy contact: privacy@sufoniq.com # Platform Governance, Reporting and Appeals Notice > Status: Counsel-review draft; not approved for production. > Operator / contracting entity: UAB Skillaxis, trading as InquOS > Company code: 307395574 > Registered office: Architektų g. 56-101, LT-04111 Vilnius, Lithuania > Legal and support contact: support@sufoniq.com > Privacy contact: privacy@sufoniq.com > Launch blockers retained from the authoritative v0.2 pack: > - Applicable DSA/P2B role assessment and service levels require counsel confirmation. InquOS should operate one coherent case-management process for account review, safety reports, unlawful content, opportunity integrity, data rights and contractual complaints, while keeping the legal basis and access permissions of each process distinct. ## J1. Public points of contact Purpose Required route General support and contractual complaints support@sufoniq.com Account or enforcement appeal support@sufoniq.com Privacy rights and data protection privacy@sufoniq.com Illegal content / DSA notice where applicable support@sufoniq.com Authorities / DSA point of contact where applicable support@sufoniq.com Security vulnerability support@sufoniq.com Accessibility barrier support@sufoniq.com Worker-protection concern support@sufoniq.com ## J2. Notice-and-action for unlawful content or activity Where InquOS hosts user-provided listings, profiles, messages or services and the Digital Services Act applies, the notice route must enable a person to identify the allegedly illegal material, explain the legal concern, provide relevant location information, submit contact details where required and make a good-faith declaration. Notices must be processed diligently, objectively and without arbitrary discrimination. ## J3. Reasoned decisions A restriction, content removal, visibility reduction, account suspension or termination should identify the action, principal factual and contractual basis, whether automation materially contributed, duration where relevant and available review route, unless disclosure would create a lawful security, fraud-prevention, confidentiality or investigation risk. ## J4. Internal complaints and human review - Allow the affected user to submit relevant facts and evidence without excessive formality. - Assign the review to a person with authority to change the decision and access to the necessary record. - Do not decide the appeal solely through the same automated system that produced the challenged outcome. - Provide the result and principal reasons in a durable format. - Where the Digital Services Act applies, preserve access to the internal complaint system for at least six months after the decision and process complaints in a timely, non-discriminatory manner. - Preserve statutory court, regulator, mediation or out-of-court dispute rights. ## J5. Business-user procedural rights Where the Platform-to-Business Regulation applies to a workflow in which a business user offers goods or services to consumers, InquOS must publish the required ranking, restriction, suspension, termination, data-access and complaint terms. Covered terms changes ordinarily require at least 15 days’ notice, and termination ordinarily requires a statement of reasons at least 30 days in advance, unless a statutory exception permits shorter or immediate action. ## J6. Transparency and records - Maintain decision records, policy version, evidence, reviewer, automation involvement, notices and outcome. - Publish any transparency report required by the Digital Services Act or another applicable law, using accurate service-scope and user data. - Do not publish personal data, confidential business information or security-sensitive details merely to appear transparent. - Review enforcement consistency, reversal rates, response times and recurring harms to improve policy and product controls. ## J7. Complaint service levels Operational decision required Set and publish realistic service levels for acknowledgement, urgent safety triage, ordinary account review, data-protection requests, accessibility reports and final responses. Do not promise a deadline the operations team cannot reliably meet. A missed promise in polished legal prose remains a missed promise.